Refund policy

Last Updated: August 31, 2026

At Absolute Home Style, we strive to ensure you are completely satisfied with your home textiles, bedding, curtains, and bath products. If for any reason you wish to return an item, our policy below outlines your rights and step-by-step instructions under UK consumer protection laws.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

To qualify for a valid return:

• Products must be unused, unwashed, and in their original, resalable condition.

• Products must remain in their original packaging with all original tags, labels, and hygiene seals intact.

• You must provide proof of purchase (such as your Shopify order confirmation email or order number).

2. Hygiene Exceptions & Non-Returnable Items

Due to health and hygiene standards, certain items cannot be returned once opened, unless they arrive damaged or defective:

• Bedding & Duvet Sets: Items that have been removed from sealed hygiene packaging, used, or laundered.

• Custom or Made-to-Order Items: Any custom-tailored home textiles.

• Clearance Items & Gift Cards: Final sale products or promotional gift cards.

3. Return Shipping Costs

• Change of Mind / Standard Returns: If you are returning items because you changed your mind, selected the wrong size, or prefer a different color, you are responsible for paying the return postage costs.

• Faulty, Damaged, or Incorrect Items: If your item arrives damaged, defective, or we sent the wrong product, please notify us within 48 hours of delivery with photographic evidence. We will provide a pre-paid return label or reimburse your standard return shipping charges.

4. How to Return an Item

1. Request a Return: Contact our support team by email at info@absolutehomestyle.com or phone at +44 (730) 088 4492 with your order number and reason for return.

2. Package Your Items: Carefully pack the item in its original packaging along with your order note.

3. Dispatch: Send your return package to our facility:

   Absolute Home Style – Returns Department

   Unit 8, Mushroom Farm

   Off Reynolds Avenue

   E12 6JS, London

   United Kingdom

We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

5. Refunds & Processing Times

• Inspection: Once your return is delivered to our warehouse, our team will inspect the item within 2–3 business days.

• Approval Notification: We will send you an email notification confirming whether your refund has been approved or rejected based on item condition.

• Payment Refund: Approved refunds are processed immediately back to your original payment method. Depending on your bank or payment provider, funds typically reflect in your account within 5 to 10 business days.

• Outward Delivery Charges: Original delivery fees are non-refundable unless the return is due to our error or a damaged item.

6. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to:

• Company Name: Absolute Home Style

• Address: Unit 8, Mushroom Farm, Off Reynolds Avenue, E12 6JS, London, United Kingdom

• Phone: +44 (730) 088 4492

• Email: info@absolutehomestyle.com